1. Scope of Application
This Quality Assurance Policy (this “Policy”) sets forth the basic principles to be complied with by our directors, officers, employees and contract and dispatch employees (collectively, “All Officers and Employees”) throughout the entire process from raw material procurement to transportation in order to continue providing products, goods and services that possess quality that our customers can be satisfied with and rely upon.
2. Basic Principles
- By faithfully engaging in quality assurance activities, we will continue to provide products, goods and services that possess quality that our customers can be satisfied with and rely upon, and endeavor to maintain and enhance quality assurance.
- We will comply with international regulations, applicable domestic laws and regulations and other norms related to quality, and develop, operate, maintain and improve our quality assurance management system.
- We will promptly handle inquiries and complaints, etc., from our customers, including but not limited to suppliers, contractors and business partners, and endeavor to enhance the products, goods and services that we provide by using the information we receive.
3. Management System
With respect to quality assurance, we will appoint the CEO as the chief executive, and appoint an officer in charge who supervises the execution of business and inspection conducted for relevant workplaces, under the executive officer in charge who is responsible for the management and supervision, etc., of company-wide efforts to continue maintaining and improving quality assurance. In addition, we will establish at each production base a quality assurance system which complies with international standards, such as ISO 9001.
4. Establishment of Regulations
We will establish regulations based on this Policy, provide clear rules regarding quality assurance, and ensure that All Officers and Employees are aware of the same.
5. Enhancing Quality Assurance Literacy
We will endeavor to enhance quality assurance literacy by continuing to provide quality assurance education to All Officers and Employees involved.
6. Conducting Audits
We will periodically audit certain workplaces and departments, and audit other workplaces and departments as well as raw materials suppliers and logistics partners as necessary, in order to verify whether or not this Policy and the various regulations based on this Policy are complied with, and whether or not quality assurance-related activities and systems are functioning effectively and continuously improving.
7. Strengthening Outsourcing Contractor’s Management System
When outsourcing all or part of the work related to our business activities, we will fully examine the eligibility of the outsourcing contractor and also stipulate in the agreement, etc., therewith that such outsourcing contractor will maintain a quality assurance management standard at a level equal to or higher than our standard. In addition, we will endeavor to maintain and enhance our management system by checking whether or not such management standard is appropriately maintained through periodic audits of such outsourcing contractor.